Technology advances has made it possible for several different types of conferencing to be available for your customers and for different variations for each type. Today, there are many features available that many people don't even know exist. The three main types of conferencing are as follows:
1. Audio conferencing-As the oldest type of conferencing, audio conferencing allows up thousands of callers to brindge into a single conference call. There are numerous variations of audio conferencing services related to access (local, toll free or VoIP), pricing (metered or flat rate), and features and functionality (user portals, add caller, disconnect or mute, etc.).
2. Video Conferencing-Video conferencing allows you to add a personal touch to your calls by allowing you to see the person or peolpe that you are speaking with. You can use video conferencing in a conference room, your desktop computer or a tablet. Similar to audio conferencing, there are several different variations of the services related to access, pricing and functionality.
3. Web Conferencing-Web conferencing refers to a service that allows conferencing events to be shared with remote locations sometimes referred to as webinars. Applications for web conferencing include meetings, training events, lectures, or short presentations from any computer. Simlar to the other two types of conferencing, there are several variations including pricing, audio access and features and functionality including collaboration and screen sharing.
It is important that you fully understand all of the different types and variations of conferencing services prior to making a decision on your technology partners. Make sure you use all of your resources here at GWT during your due diligence on conferencing services.